Customer Service

Shipping

• Most items will ship 14 - 21 days from time of order.
  
• Items are shipped from Portugal - as our business grows we will stock more items in the US.

Returns

• We hope you will be pleased with the product you have ordered.
• If there is a quality problem, please contact us within 30 days for replacement information and return authorization.
• We reserve the right not to replace any product where damage was caused by misuse.
• Customer will pay the shipping costs for returns.
• Items will be returned to our warehouse in MA.

Shopping Cart Tips:

• You can easily purchase products through our convenient online ordering process:
• Click "Add to Cart" to add a product to your shopping cart.
• View your shopping cart contents before final purchase by clicking on the "Shopping Cart" button.
• You may adjust the quantity or remove items from your order here as well.
• After you review your shopping cart contents, your order will be processed through Paypal.
• This transaction is completely secure.

Other

• A few of the cork skin items have a label that is animal leather. We are working with the manufacturer to make all the labels cork.
• All handbags include a designer storage bag.

Frequently Asked Questions:

WHERE DOES CORK COME FROM?
Cork is the bark of an oak tree. Cork trees are grown in southern Europe.

IS THE TREE HURT WHEN THE BARK IS HARVESTED?
No, the bark is peeled off and rejuvenates itself.

HOW LONG DOES A CORK TREE LIVE? Cork trees live up to 200 years.

IS CORK A "GREEN" PRODUCT? Yes, cork is natural and renewable.

WHERE ARE THE PRODUCTS MADE? Our products are made in Portugal by Pelcor. Pelcor is a world leader in developing this natural product.

ARE CORK PRODUCTS DURABLE? Yes, cork is durable. The products should last for years.

HOW DO I CARE FOR CORK PRODUCTS? Clean these products with soap and water. Gently wipe and the product will look as good as new. No oils or creams are needed.

ARE THE CORK PRODUCTS WATERPROOF? Yes, these products are waterproof.